One call, five moves. The agent answers, converses, captures, books — and when a human is needed, hands off warm with the details already in your tech's pocket.
The agent picks up within two rings, any hour of any day, and greets the caller in your company's name. No hold music, no voicemail, no "press one."
Natural, human-quality speech. Hours, service area, whether you handle their kind of job, roughly what it costs — the questions your front desk fields all day, answered from your own playbook.
Name, callback number, service address, and the issue in the caller's own words. Emergencies are flagged as they're described, not sorted out later.
The job goes onto your calendar or dispatch board. After-hours calls become morning appointments; urgent ones move straight to the next step.
When a call needs a real person, the agent briefs your on-call tech — who's calling, from where, about what — and then connects. A text with the same details fires at the moment of transfer.
Before the caller is connected, your tech hears a fifteen-second brief. At the same moment, this ticket lands as a text — so even if the call drops on the highway, nothing is lost.
We'll put a live agent on the line, run a warm transfer to your phone, and send you the ticket. Fifteen minutes, no slides.