How it works

From the first ring to your on-call tech.

One call, line by line, and why it goes the way it does.

A 2am call

James"Thanks for calling your company, this is James. What's going on?"

First ring. Asks what's wrong, not "how can I help."
Caller"Water's pouring through my kitchen ceiling."

Listens for danger first. Gas, sparks, sewage, a sagging ceiling.
James"Stay out from under it. Is the water still coming in?"

The question that sets everything. Still running means the crew rolls now.
James"If you can reach the main shut-off safely, turn it off now."

Only safe, simple steps. Never diagnoses.
James"That's 5-8-6, 5-5-5, 0-1-2-3?"

Reads the callback number back. A wrong digit is a lost job.
Caller"Will my insurance cover this?"

Never guesses on coverage. That's the adjuster's call.
James"I've got everything the crew needs. Someone will call you right away."

The alert goes out. It never hangs up on a caller mid-task.

Everything they need to roll, by text or email, the second the call ends.

Texts only go to people who opt in. How text alerts work

New call · 2:19 amEmergency

The crew still gets the alert, with whatever the caller said.
If they ring back, it confirms their name, then picks up where they left off.
Someone else on that phone starts fresh. Nothing is shared.

Rosa calls back "Sounds like we got cut off. Is this Rosa? … I've still got the burst pipe at 92 Elm. Is the water still running?"

Only open times are offered, and two callers never get the same one.
Callers can move or cancel on a later call.
Your calendar stays the boss. Change it on your phone and it knows in a minute.

Call forwarding on the phone you already have. Same price for any setting.

Setting	What happens	Good for
Every call	Every call comes to Relavo.	Shops where nobody's free to answer.
Backup	Rings you four times first.	Owners who want to keep answering.
After hours	Nights, weekends, holidays.	Starting small.

If Relavo is ever down, calls ring your cell.