Relavo is an AI phone answering service operated by Treun LLC ("we", "us"). This policy explains what information we collect, how we use it, and who we share it with.
Relavo answers phone calls on behalf of businesses that subscribe to our service. This policy covers both those subscribing businesses and the people who call them.
Calls are answered by an AI assistant, not a human. If you ask whether you are speaking to a person, the assistant will tell you it is an AI. Calls are transcribed and logged so the message can be passed on accurately.
We do not sell your information, and we do not share it for marketing purposes. We share it only with:
Mobile phone numbers collected for text message notifications are not shared with third parties or affiliates for marketing or promotional purposes. They are used only to deliver job notifications to the person who opted in, and are never sold, rented, or used to market anything.
Text message notifications are optional and require the recipient to opt in themselves by texting START. Message frequency varies and depends on your call volume — roughly one message per qualifying call. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help. See Text message notifications for the full program details.
Messages and call records are kept for as long as the subscribing business remains a customer, and for up to 24 months afterward, unless deletion is requested sooner.
Information is encrypted in transit and at rest. Access is limited to personnel who need it to operate the service.
You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@relavo.ai. Staff receiving text notifications can stop them at any time by replying STOP.
Relavo is a service for businesses and adults. It is not directed to, and may not be used by, anyone under the age of 18.
We will update this page if this policy changes, and revise the date above.
Treun LLC
support@relavo.ai