Policies
Privacy Policy.
Relavo is an AI phone answering service operated by Treun LLC ("we", "us"). This policy explains what information we collect, how we use it, and who we share it with.
Who this policy covers
Relavo answers phone calls on behalf of businesses that subscribe to our service. This policy covers both those subscribing businesses and the people who call them.
Information we collect
From callers
- Name and callback phone number
- Service address
- The reason for the call, in the caller's own words
- A transcript and technical event log of the call, used to deliver the message accurately and to improve service quality
From subscribing businesses
- Business name, address, hours, service area, and pricing details
- Contact details for owners, dispatchers, and technicians who receive job notifications
- Billing information, processed by our payment provider
How we use it
- To deliver the caller's message to the business they called
- To notify that business's staff by email, and by text message for staff who have opted in — see Text message notifications
- To pick up where a dropped call left off: if a caller rings back from the same number shortly after, the assistant confirms their name and uses what they already said, so they don't have to start over
- To operate, troubleshoot, and improve the service
- To meet legal and tax obligations
Calls are handled by an automated system
Calls are answered by an AI assistant, not a human. If you ask whether you are speaking to a person, the assistant will tell you it is an AI. Calls are transcribed and logged so the message can be passed on accurately.
Who we share it with
We do not sell your information, and we do not share it for marketing purposes. We share it only with:
- The business you called — this is the purpose of the service
- Service providers that make Relavo work, strictly to provide it on our behalf: telecom carriers for call and message delivery, AI providers for speech processing, cloud hosting, and email delivery
- Authorities where required by law
Mobile numbers and text messages
Mobile phone numbers collected for text message notifications are not shared with third parties or affiliates for marketing or promotional purposes. They are used only to deliver job notifications to the person who opted in, and are never sold, rented, or used to market anything.
Text message notifications are optional and require the recipient to opt in themselves by texting START. Message frequency varies and depends on your call volume — roughly one message per qualifying call. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help. See Text message notifications for the full program details.
How long we keep it
Messages and call records are kept for as long as the subscribing business remains a customer, and for up to 24 months afterward, unless deletion is requested sooner.
Security
Information is encrypted in transit and at rest. Access is limited to personnel who need it to operate the service.
Your choices
You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@relavo.ai. Staff receiving text notifications can stop them at any time by replying STOP.
Children
Relavo is a service for businesses and adults. It is not directed to, and may not be used by, anyone under the age of 18.
Changes
We will update this page if this policy changes, and revise the date above.
Contact
Treun LLC
support@relavo.ai