Policies
Terms & Conditions.
These terms govern use of Relavo, an AI phone answering service operated by Treun LLC ("we", "us"). By subscribing to or using the service, you agree to them.
The service
Relavo answers inbound phone calls on behalf of your business using an automated AI assistant. It answers questions about your business, collects caller details, and delivers those details to you by email. Text message notifications are available as an optional extra for individual staff who choose to enrol themselves — see Text message notifications.
Your responsibilities
- Provide accurate business information — hours, service area, pricing, and policies. The assistant answers callers using what you give us.
- Do not submit anyone else's mobile number for text notifications. Each person who wants text alerts enrols themselves by texting START from their own phone.
- Keep your account credentials secure.
What Relavo does not do
Relavo is not an emergency service. If a caller reports a gas leak, carbon monoxide alarm, fire, or medical emergency, the assistant instructs them to leave the building and call 911 or their utility. It does not dispatch emergency services. You remain responsible for your own emergency response procedures.
The assistant does not diagnose problems, quote prices, or guarantee appointment times unless you have configured it to share that information.
Text message notifications
Program name: Relavo Job Notifications
Description: When a customer calls your business and Relavo answers, we send the job details — caller name, callback number, service address, and the reported issue — to your team so they can respond. Messages may include a link to a job detail page on relavo.ai.
Text messages are optional. Job notifications are delivered by email by default, and you can use Relavo fully without anyone receiving a text message. Consent to receive text messages is not a condition of purchasing or using the service. If an individual owner, dispatcher, or technician wants notifications by text as well, that person opts in themselves by texting START to their business's Relavo number from their own phone. We never enroll a number on someone else's behalf.
Message frequency: Message frequency varies and depends on your call volume. You will receive one message per qualifying call.
Message and data rates may apply.
To stop messages: Reply STOP to any message to unsubscribe immediately. You will receive one confirmation message and no further messages.
For help: Reply HELP to any message, or contact us at support@relavo.ai.
Carriers are not liable for delayed or undelivered messages.
Fees and billing
Subscription fees are billed monthly in advance at the plan rate shown at signup. Fees are non-refundable except under the One-Job Guarantee described on our pricing page, or where required by law. You may cancel at any time, effective at the end of the current billing period.
Availability
We aim for continuous availability but do not guarantee uninterrupted service. The service depends on third-party telecom and AI providers, and may be affected by their outages.
Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost business or lost revenue from a missed or mishandled call.
Privacy
Our handling of personal information is described in our Privacy Policy.
Changes
We may update these terms and will revise the date above. Continued use after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of the State of Michigan.
Contact
Treun LLC
support@relavo.ai